Wednesday, 26 February 2014

Sony VAIO Problems: Why I'm never buying a Sony VAIO again.

Note: I understand that a lot of people have Sony VAIOs and that they might work perfectly fine - my laptop could just be a dud one that was defected/faulty but how Sony NZ handled my case was honestly extremely frustrating and totally unacceptable.


When I bought my Sony VAIO at the end of May, 28 May 2012 in fact, I was expecting to be able to use my laptop for quite a long period of time because I paid such a large amount for it. $1399 to be exact. Don’t you think a $1399 laptop should last a long time? Or should I quote the Consumers Guarantee Act (NZ) and say “a reasonable amount of time”?

I mean, it’s not like I had been stingy and bought a bottom-of-the-range laptop for a few hundred dollars. No, I decided to splurge on a more expensive model, a supposedly more advanced and better quality laptop as I would be using it a lot – especially since my school was implementing a system where electronic learning devices were compulsory in the classroom.


But no, I was wrong. The more money you pay doesn’t get you a better product let alone a higher quality product. The money I paid for my laptop got me a horrible laptop that was totally unreliable and broke down nearly every few months. In the past year and a bit alone, I’ve sent my laptop into the service centre four times. That’s honestly four times too many.

I bought my laptop to REPLACE my existing ASUS laptop which I bought in December 2009. The only reason why I decided to get a new one was because I wanted a lighter model as well as one with better specs. But guess what? My old laptop, the one that was meant to be replaced, is still working as well as it did the day we bought it and the only thing we’ve ever replaced was the LCD screen due to dead pixels.
My Sony VAIO on the other hand? Defected from the start.

Here are all the problems and repairs that my laptop has had done within the past year and a half:



Repair 1 – 14/12/12

1. Speakers were dented.
2. CD Drive never worked.

So basically, when I bought my laptop, it was defected right from the beginning.

3. Wifi and bluetooth kept disconnecting and refused to work at all sometimes.
4. Laptop screen was super shaky and felt like it was going to snap off.

Was there any quality control at all and if there was, what level?

Outcome:
Confirmed fault, hinges have come loose and damaged the top case, ordered top case, DVD drive and wifi card. [18/12/12 13:15 PB] Replaced DVD drive, wifi and top case, unit on test. [15/1/13 14:09 PB] Unit tested ok. [15/1/13 15:19 PB] Unable to test in Windows as password not supplied. [15/1/13 15:20 PB]

Okay so here’s a question for you. They replaced the DVD drive, wifi card as well as the body of the laptop because the hinges came loose and damaged it. So why didn’t they fix THE HINGES? Please explain why you would only fix the part that was damaged and not the actual part that was CAUSING the damage cause honestly, I don't understand.

Repair 2 – 02/08/13

5. Graphics driver missing.
6. Service centre discovers hard drive is failing.

At this point I’m seriously concerned about the quality of my laptop and how reliable it is. I mean, the speakers came dented, the CD drive never worked from the start, the wifi and bluetooth kept glitching and the laptop screen was so shaky, it felt like it would fall off any second.

And now this? Did they not install the graphics driver when they installed Windows and all the other programs that came with my laptop? And my hard drive?! I’m honestly so angry about my hard drive because thanks to my “reliable” laptop, I lost THREE MONTHS worth of school assignments/work as well as a great amount of family photos that I’ll never be able to get back again. I had to redo A TERM's (three months) worth of works within two weeks and I can’t count how many sleep-depraved nights I’ve had thanks to this laptop.

Outcome:
Unit on test, graphics drivers seem to be loaded ok. [13/2/13 10:03 PB] Hard drive has some slow sectors which may indicate it is failing, ordered replacement. [13/2/13 16:36 PB] Ordered replacement HDD. Quoted to backup data. [13/2/13 16:38 PB] Client called a verbally "NA" data back up [14/2/13 9:03 MN] Customer has collected the laptop to do data backup and will return it for repair [14/2/13 12:04 AB] Customer has returned the laptop for repair [14/2/13 17:17 AB] Replaced hard drive and reimaged machine. [15/2/13 16:18 PB]



They replaced this part TWICE.
Repair 3 – 23/10/13

7. My laptop randomly blacked out in class and wouldn't turn back on even though the battey wasn't dead.
8. My laptop screen is STILL shaky.

Outcome:
Unit on test, confirmed hinge issues. Unit is powering on ok and getting to Windows login screen. [24/10/13 9:40 PB] Escalated to Sony CRG as per customer's request for replacement. [24/10/13 12:55 PB] Sony have declined to replace the unit but will proceed with repair, parts ordered. [31/10/13 17:54 PB] Replaced casing and hinges, unit tested ok. [4/11/13 17:39 PB]

If you’ve been reading what I’ve been saying earlier, you’ll notice that nearly a YEAR ago, I said that my laptop screen was shaky. 10 months later, Sony NZ actually fixed the problem. 10 MONTHS. That's honestly 10 MONTHS TOO LATE. Why didn't you fix it straightaway, Sony NZ?!

After going back and forth to the so many times, my mum and I finally had enough and requested a replacement for my laptop. Don’t you think that’s pretty reasonable considering I spent $1399 on a laptop that right from the beginning was defected and didn’t work as well as it should have?

I mean just look at the list of replacements/repairs.

1. DVD drive was replaced.
2. Wifi adapter was replaced.
3. Top case of laptop was replaced.
4. Graphics driver was installed.
5. Harddrive was replaced.
6. Laptop was reimaged.
7. Hinges were FINALLY REPLACED after 10 MONTHS.
8. Top case was replaced AGAIN.

But no. Apparently all of these defects/damages/faults aren’t enough to be considered replacement worthy. If this isn’t enough to be considered replacement worthy, then WHAT IS? I’ve had pretty much entire laptop taken apart and put back together and all you'll give me is an extended warranty? What for? Why would you give someone another warranty if they've already expressed that they've lost faith in the product?!

When your customer is unsatisfied with their product and has lost faith in both the product and your company, you try to find a solution that satisfies them, not YOURSELF.



Repair 4 – 10/02/14

9. My laptop can't play videos at 480p without lagging
10. The graphics driver needs to be replaced again.

Okay so now the question is – what DIDN’T you replace and what ISN'T the problem? From the service history and the list of all the repairs, don’t you think it’s fair to be given a replacement for the loss of irreplaceable data and time?

I will never get back the endless nights I spent re-doing my assignments nor will I get back all the family photos I lost. I will never get back the time I had to travel back and forth to service centre and I will never get back all the time I spent waiting, waiting for service centre to open on Monday, waiting for my laptop to come back, waiting for a reply from your customer service team to reply only to have them smart mouth my mum.

Honestly how DARE you be rude to my mum who was only trying to stand up for her consumer rights?

My mum: “Would you honestly purchase the product if you knew this would happen?”
Customer service: “That’s irrelevant.”

THAT’S IRREVELANT? Are you actually serious?



Under the ConsumerGuarantees Act, a serious problem is any case where a reasonable consumer would not have bought the goods if they had known the nature and extent of the fault.

Also...

"Under the Consumers Guarantees Act, goods must be of acceptable quality. This means goods must be fit for their normal purpose, safe, durable – last for a reasonable amount of time, have no minor defects, be acceptable in look and finish. When deciding whether goods are of acceptable quality, the test is whether a reasonable person would find the goods acceptable taking into account the nature of goods, the price paid, any information on the goods or the package and anything said by the manufacturer or retailer about the goods."



My Sony VAIO laptop failed almost all of these requirements as it was not fit for normal purpose due to the constant faults and repairs. It was not durable and did not last for a reasonable amount of time as within 6 months of purchasing, the laptop experienced problems and had to be taken to repair several times within a two year period which is not acceptable for a laptop that costs $1399. My Sony VAIO laptop had several major and minor defects as explained previously and it was not acceptable in look and finish as the speakers had symmetrical dents right from the first day.

My laptop is definitely not of acceptable quality as I paid $1399 for a brand new, top of the range laptop that was expected to be good quality. I purchased my laptop based on positive feedback on the quality, features and functionality of my laptop and would not have bought my laptop had I known the nature and extent of the problems.

This proves that Sony NZ failed to provide me with a quality product that meets the Consumers Guarantees Act and is responsible for providing me with either a replacement or a refund of the full amount paid. Not only did they fail to remedy the problem and provide a solution that satisfies me, the customer, but also failed to provide acceptable customer service.



I am so frustrated and angry at how Sony NZ has handled my case and would personally not recommend them as I would never want them to experience everything I had to go through. I can honestly say that buying this laptop was the worst decision/mistake of my life and that I've completely lost faith in both my laptop and the company itself. I really hope they do decide to rectify their mistakes by giving me either a replacement or refund because honestly, enough is enough.

UPDATE: Sony NZ has declined to replace my laptop AGAIN. They "repaired" it even though we insisted we didn't want it to be fixed  but they DIDN'T LISTEN. Extremely disappointed and frustrated with the whole company's behaviour and policies.

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Saturday, 22 February 2014

YSL Glossy Stain/Rouge Pur Couture Vernis à Lèvres Roundup: Summary of Other People's Reviews ♥

"Not exactly lipstick, not exactly gloss, and so much more than a simple lip stain, Yves Saint Laurent Rouge Pur Couture Vernis à Lèvres is a whole new way to make up lips. Long-lasting color that remains airy-light and ultra elegant. Rouge Pur Couture Vernis à Lèvres lets your lips shine without overdoing it. No sparkles, no gold highlights. Just pure color on your lips."


The YSL Glossy Stain, also known by its full name, Rouge Pur Couture Vernis à Lèvres was released nearly two years ago and ever since then has been loved, hated and copied over and over. Recently more and more brands have come out with new lip tints, stains, glosses and lacquers to match the YSL so the next post I'll be listing all the dupes I could find!

But before I do that, I'd like to a roundup of what I've found about the YSL Glossy Stain through reading dozens of blog posts and reviews.

Note: I haven't personally used it other than swatching it instore and am basing this summary off what people have said!

Roundup of the YSL Glossy Stain ♥


Price ♥
Expensive ($35+USD in America / $55 NZD in Smith and Caugheys, New Zealand)
Packaging feels cheap and is made of plastic
Tube is bulky and gets dirty easily

Application ♥
Hard to apply at first
Must apply directly onto lips (No lipbalm beforehand, otherwise colour won't last as long.)
Applying two or more coats gives better results

Colour ♥
Colours are beautiful and rich
Neutral colours are sheer
Dark colours are opaque and extremely pigmented
Product is darker than in bottle

Scent ♥
Smells strongly of grapes/wine (Not a good thing, apparently)
Scent doesn't fade

Texture ♥
Texture is soft and creamy
Formula glides on smoothly and evenly

Result ♥
Glossy finish
Doesn't settle into fine lines
No feathering
Drying due to long-lasting power
Lasts 5-6 hours

My favourite reviews of the YSL Glossy Stain: Samantha-Ashley and Fleur De Force

Personally I'm a bit conflicted on whether I should save up and splurge or if I should just buy a few cheap dupes. I really want a colour that I could wear everyday so that it would be good value huehuehue but the more neutral shades of the Glossy Stain are somewhat sheer. Like when I swatched No.7 instore, it was no way as pigmented as some of the darker colours such as No.1.

Oh and we don't have the full selection of colours in New Zealand. *Boo*


What to do, oh what to do?! Personally my favourite shades are No. 9, 11 and 32 (I'm a red kind of gal) but you can't always rock a red lip everywhere. (Can you?) So yeah, I don't know if I'll use enough for it to be worthwhile if you feel me. And not to mention, reds aren't the most unique shades in the universe - there are easily a lot of red dupes for the YSL Glossy Stain but not as many for the more neutral shades.

I just really want to try the real thing to see if it really lives up to expectation! Before I go, in a few days I'm going to be posting a list of  "dupes" for the Glossy Stain - and I'll be including both American and Korean alternatives!

Lots of Love,

Michelle 

Don't forget to follow me. ♥

Sunday, 16 February 2014

Auckland Lantern Festival 2014 ♥

Hello my lovelies! On Friday night I went to the Lantern Festival at Albert Park with my family and took heaps of photos of everything. I actually went back for a bit more yesterday night with my friends but didn't take many photos. So yeah! Today I'll just be showing you the photos I took on Friday night.

Sorry about not posting a lot recently. My life has been pretty hectic with school and going out with friends and Bakery Story/Restaurant Story HAHAHAHA. I'm really bad at managing my time well nowadays - I always feel like there isn't enough time in a day to do whatever I want. Especially because I never do things straightaway - I just delay, delay, and delay all day. Then when it's late at night at around 11pm, I panic and start doing my homework at an insane speed. I really need to start managing my life better.

Oh and my Sony VAIO broke down for the 1000th time and it's back at the service centre again. I'm honestly so pissed cause even though they've replaced nearly my entire laptop with new parts, it keeps breaking down. The stupid thing is that instead of just giving me a replacement laptop and chucking away my laptop (cause it seems to be a lost cause), they decide to keep replacing everything. Like I'm pretty sure the only thing that hasn't been replaced is the frame around my laptop screen and my keyboard.

ARGH. Never buying a Sony VAIO again.

I am the queen of unlucky when it comes to electronics.

But anyways, today I'm using my old laptop to write this post on, so enough rambling. Time for photos!






 
Holy crap, this donut maker is so cool! It like automatically makes them and pops them out huehuehue.


Tons of minions!
But most of them look like they're on drugs.
Or just weird.

Exactly one year ago, my little brother and I bought a toy dog each cause we really wanted a dog. I told my mum, "I wish we had a dog." A year later we've had a dog for 6 months.

Wishes do come true, okay?!

Lotsa fake snapbacks.
Shops gotta have their knock off $2 Ice Watches and Baby Gs and whatnot.
More Chinese decorations.

Tons and tons of animal hats. I really like the little bunny huehuehue.
I love these lipstick cases! I think I might buy another one when I go back tonight!




We bought three sets of these trees! They were so pretty and really cheap as well!
Oh my god. I actually bought this and let me tell you this is one of the coolest toys I've ever had in my life.




 

This sounds kind of cool but it's like two scoops of ice cream with condensed milk for $6.
Bubble tea. ♥

Oh my god. These are so freaking expensive in New Zealand. *Sad*
The weather was nice after it rained. Sounds kind of stupid but the sky was nice and clear afterwards.

Oh my god, the queue for this sausage was so freaking long.
At one point of the night, everyone got super hungry so we went to buy some food. I saw a huge crowd around a stall called 'The Sausage King' so I thought it would be super amazing or something.

After standing in line for far too long, I eventually got to the front and ordered a sausage. It was pretty good but definitely not giant-queue-worthy wtf. I reckon that all the people in line were like me and joined the queue just cause there were heaps of people in line HAHAHAHA. This is what they mean by humans are natural born followers huehuehue.






My favourite photo! ♥







There's something magical about fruit and veges floating in the sky.




Oh my god, this reminded me of Cookie HAHAHAHA.
These cows look super derpy.


This was one of my favourite lantern decorations! Don't you think it's so pretty?



My Chinese name written in Seal Script!
When I was at one of the calligraphy tents where you can get your Chinese name written in well... Chinese calligraphy, I saw this huge scroll at the back of the tent with some really different characters. I knew it was like the super old, ancient way of writing so I asked for it written in that style. Turns out, most of them didn't know how to do it and they were all like, "WTF" when I asked. But in the end, one person knew how to do it and well...

It came out super ugly HAHAHAHA.

Moral of the story: Don't try to be different like I did because I ended up with something super ugly.

It was actually so ugly, my parents told me I could buy another one HAHAHAHA. I guess there's a reason why most people don't know how to do it wtf.



And that's it! If you live in New Zealand, did you go to the festival? Or if you're from overseas, do you have something like this every year?

Lots of Love,

Michelle ♥

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